Archive for June, 2009
In any business success, marketing always plays a key part. You have to make a good relationship with your customers. You need to work out how you will reach and win new customers and make sure that they will be happy and remain satisfied of the services you are providing them. You need to always [...]
Providing good customer service to your customers and hosts in direct sales needs to be a consultants top priority. In this day and age, there are millions of consultants all competing for the same customers, the same party hosts and the same potential recruit.
1. Answer all questions that a customer has for you. Answer them [...]
Customer service can often be seen by businesses as a necessary evil, a burden on the finances and something to try to provide at minimal cost. To see it this way is, however, a gross oversight. Ask yourself what is the most important asset a company has? In almost every case it will be the [...]
What does customer focussed or customer-centric business mean?
Firstly, let’s take a look at how customers attribute profit to a business; research has shown that many businesses operate according the 20: 80 rule (Angel customers and Demon customers by Larry Selden & Geoffrey Colvin). 20% of a business’s customer base generates 80% of its profits. What’s [...]
It is one of corporate America’s major clichés. One of my clients Neal Lemlein, a premier entertainment executive and consultant over the last 20 years even begged the question as a professor at USC is Branding B.S? Well Mr. Lemlein, when it’s a word symbolically thrown around as jargon and doesn’t come with [...]